Our policies on this website relate only to products that have been purchased from our online store. Any item that has been purchased elsewhere must be taken back to the store of purchase, this includes faulty returns.
We understand that choosing the right size can be difficult. Please check our Sizing Guide to help you purchase the correct size.
Although we hope you love all your items from Monte & Lou we have a returns policy in place if you are not 100% happy with your purchase.
Monte & Lou will provide exchange or a full refund for all full price items that adhere to the below conditions.
CONDITIONS FOR RETURNS
- Items must be returned within 21 days of receiving your order
- All original tags must remain attached
- Item(s) must be unworn, and returned in original condition
- Return must include original invoice and returns form, including a Return Authorisation (RA) Number obtained from our Customer Care or via the returns portal.
Sale items are final and cannot be returned. Any items returned outside the 21 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. Please take care when trying on swimwear and wear undergarments at all times. If returned, the hygiene sticker must remain in place and will not be accepted if removed or altered. Monte & Lou reserves the right to reject items that do not comply with the above conditions and will return the item to sender.
Monte and Lou reserve the right to repair your garment or replace it. We cannot accept liability for pilling/pulling of fabric, fabric deterioration including loss of elasticity, colour running or fading.
We use the best fabrics and dyes possible, however some garments are made from delicate materials which will experience wear and tear over a period of time. Please follow our care instructions to ensure that you get the most out of your swimwear.
HOW TO RETURN
Simply visit returns.monteandlou.com to get started.
If you do not have an email address on your order, please contact us to start your return.