Returns

You can return any item within 30 days of purchase if the item is unused with the original tags and hygiene label still attached.

Complete the online returns form

You can return any item within 30 days of purchase (excluding sale items). 

Visit the returns portal to get started.

Package your return

Package your return in a delivery satchel making sure you remove any old labels. We encourage you to re-use our comPOST satchel your order arrived in. Then attach a new shipping label with our returns address.

Drop off your parcel

Lodge your parcel at the nearest Post Office so we can track it safely back to us.



Monte & Lou is dedicated to customer service and satisfaction. All of our styles are manufactured with care and are inspected before being shipped to ensure the highest quality garments are being sent to you.

If you are not 100% happy with your purchase, you can return it within 30 days of purchase (excludes sale items) for exchange or refund. Full priced items purchased with a discount code or temporary promotion code are not considered 'Sale' items and can be returned as usual.

All items must be in original condition, unworn, unwashed and with hygiene liners and original tags attached. Please take care when trying on swimwear and wear undergarments at all times. Monte & Lou will provide exchange where available, if the size or style is not available you will be given a full refund.

We understand that choosing the right size can be difficult. Please check our Sizing Guide to help you purchase the correct size.

We use the best fabrics and dyes possible, however some garments are made from delicate materials which will experience wear and tear over a period of time. Monte & Lou reserves the right to repair or replace your garment.  We cannot accept liability for pilling/pulling of fabric, fabric deterioration including loss of elasticity, colour running or fading.
Please follow our Care Instructions to ensure that you get the most out of your swimwear.

In the unlikely event your swimwear is faulty, please contact us via our Returns Portal.

Our policies relate to products purchased from our online store. Any item purchased elsewhere must be returned to the store of purchase, including faulty returns.

Monte & Lou does not cover customs duties or charges, which may apply depending on your country.